Episode Overview

In this episode, Luke interviews Jeff Toler, Senior Manager of Secure Space Technology at Salesforce, where he oversees global badging operations.

Key Takeaways

• Career Journey: Jeff transitioned from retail pharmacy management to security, leveraging his IT background to bridge cybersecurity and physical security.

• Salesforce Experience: He highlights Salesforce’s core values—trust, customer success, innovation, equality, and sustainability—and how they guide company culture.

• Badging & Security Innovations: Jeff discusses Salesforce’s global badging process and upcoming AI-driven automation to streamline operations while enhancing the employee experience.

• Remote Photo Implementation: He shares how transitioning to a remote photo submission system improved efficiency, reduced long badge-processing lines, and enhanced onboarding for employees.

• The Role of Security in Employee Experience: He emphasizes balancing security with user convenience, ensuring security measures don’t hinder a smooth employee experience.

Final Thoughts

The conversation offers insights into security technology, automation, and improving employee onboarding. Jeff’s perspective highlights how security teams can be both efficient and customer-focused.